Campbell Hall is a skilled nursing and long-term care community serving the residents of New York State. We're looking for a warm, organized Receptionist to be the first voice and face our residents, families, and visitors encounter—and to keep our front desk running smoothly during busy afternoons and weekend shifts.

As our Receptionist, you'll be the hub of communication for our facility. You'll greet guests, answer phones, direct calls and inquiries, manage visitor sign-ins, and help coordinate schedules. It's a role that directly shapes how families and the community experience Campbell Hall, and it requires someone who can stay calm, organized, and genuinely helpful even when things get hectic.

What you'll do

Greet residents, families, and visitors with warmth and professionalism; direct them to the right department or staff member
Answer multi-line phone system and route calls accurately to nursing, administration, and departments
Maintain visitor log and manage check-in procedures in compliance with facility policy
Schedule appointments and manage calendar for administrative staff as needed
Handle routine inquiries about visiting hours, admission, and facility services
Coordinate with nursing and department heads to relay messages and updates
Maintain a clean, welcoming reception area and answer basic questions about facility amenities
Process mail and packages; manage administrative paperwork with attention to detail

What you'll bring

Strong communication skills—you listen carefully and explain things clearly
Genuine warmth and patience with residents, families, and staff across different backgrounds and situations
Organizational ability to juggle multiple calls, visitors, and tasks without losing track
Reliability and punctuality; you show up ready to work your scheduled shifts
Professionalism under pressure; you stay calm when the phone is ringing and the lobby is busy
A willingness to learn our systems and become a trusted resource for the team

Why join us

Part-time schedule that fits your life—afternoon weekday shifts or flexible weekend hours
Be part of a team that genuinely cares about residents and their families
Work in a healthcare setting where you'll see the direct impact of good communication and kindness
Supportive workplace where you'll be trained thoroughly and have clear expectations
Opportunity to develop professional skills in a long-term care environment
A role that matters—you're often the first touchpoint that sets the tone for families' experience

Requirements

High school diploma or GED
Proficiency with phones, and basic computer skills (email, Microsoft Office)
Availability for part-time shifts: 3p–7p on weekdays and/or 8a–1p or 1p–7p on weekends as scheduled
Ability to stand, walk, and remain at reception desk for duration of shift
Clear, professional speaking voice and ability to communicate with diverse populations
Willingness to complete a New York State background clearance (BCI)
Proof of legal authorization to work in the United States
Tuberculosis (TB) screening or documentation of immunity per facility policy